Consent to Collect and Use Personal Information
Consent to Collect and Use Personal Information
■ Collected Personal Information Items and Collection Methods
A. Collected Personal Information Items
o The company collects the following personal information for consultation, service applications, etc.
When making an online inquiry: name, email, contact information, subject, inquiry details
Method of collecting personal information: website (online inquiry)
o During the process of using online inquiries or business transactions, service usage records, access logs, cookies, access IP, and misuse records may be generated and collected.
B. Collection Methods
Website, written forms, bulletin boards, email, event applications, delivery requests, online inquiries, phone, fax, collection through information collection tools
■ Purpose of Collecting and Using Personal Information
The company uses the collected personal information for the following purposes:
o To respond to customers for the fulfillment of online inquiries and service provision
o Marketing and advertising
Delivery of advertising information such as events, understanding access frequency or statistics on member service usage
■ Retention and Use Period of Personal Information
In principle, the personal information is destroyed without delay after the purpose of collection and use is achieved. However, the following information is retained for the period specified for the reasons stated below.
A. Reasons for information retention according to internal company policy
To prevent reoccurrence of misuse by disqualified members, resolve disputes, and cooperate with requests from investigative agencies
Retained items: name, email, contact information, subject, inquiry details
Retention period: Destroy upon deletion of the post
■ Retention and Use Period of Personal Information
In principle, the personal information is destroyed without delay after the purpose of collection and use is achieved. However, the following information is retained for the period specified below for the following reasons:
Retained items: author, email
Retention period: Destroy upon deletion of the post
■ Procedure and Method of Personal Information Destruction
In principle, the company destroys personal information without delay after the purpose of collection and use is achieved. The destruction procedure and method are as follows:
o Destruction procedure
The information entered by the customer for online inquiries, etc., is transferred to a separate DB (for paper documents, a separate file) after the purpose is achieved and stored for a certain period according to internal policies and other relevant laws (refer to retention and use period) before being destroyed.
Personal information transferred to a separate DB will not be used for any other purpose unless required by law.
o Destruction method
Personal information stored in electronic file format is deleted using technical methods that prevent the records from being reproduced.
■ Provision of Personal Information
The company does not provide users' personal information to external parties in principle. However, the following cases are exceptions:
o When users have given prior consent
o When required by law or requested by investigative agencies following legal procedures and methods for investigation purposes
■ Outsourcing of Collected Personal Information
The company outsources the operation to external specialized companies for service execution as follows:
o Outsourcing recipient: [Google]
o Outsourced tasks: [Providing servers and solutions]
■ Rights of Users and Legal Representatives and How to Exercise Them
o Users can contact the personal information protection officer in writing, by phone, or email, and appropriate action will be taken without delay.
o If you request correction of personal information errors, the information will not be used or provided until the correction is completed. Also, if incorrect personal information has already been provided to a third party, the correction results will be promptly notified to the third party to ensure the correction is made.
o The company processes personal information that is requested to be canceled or deleted by the user according to the retention and use period specified in "Retention and Use Period of Personal Information" and ensures that it cannot be viewed or used for any other purpose.
■ Matters Concerning the Installation, Operation, and Rejection of Automatic Personal Information Collection Devices
The company operates "cookies" that store and retrieve your information from time to time. Cookies are very small text files sent to your browser by the server used to operate the website and are stored on your computer's hard disk.
The company uses cookies for the following purposes:
o Purpose of using cookies, etc.
To analyze access frequency and visit times of members and non-members, understand user preferences and interests, track traces, and provide targeted marketing and personalized services by analyzing participation in various events and visit frequency
You have the option to install cookies. Therefore, you can allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies by setting options in your web browser.
o How to reject cookie settings
By choosing options in your web browser, you can allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies.
Example settings (for Internet Explorer): Tools at the top of the web browser > Internet Options > Privacy
However, if you refuse to install cookies, there may be difficulties in providing services.
■ Personal Information Complaint Service
The company has designated the following related departments and personal information protection officers to protect customers' personal information and handle complaints related to personal information.
o Personal Information Protection Officers
Names: Hyunjung Lee, Sunyoung Kang, Juwang Yoon, Jongseon Park, Yeonju Lee
Department: Marketing Team
Email: marketing@reanzen.com
o Personal Information Protection Officer
Names: Hyunjung Lee, Sunyoung Kang, Juwang Yoon, Jongseon Park, Yeonju Lee
Department: Marketing Team
Email: marketing@reanzen.com
o You can report any personal information protection complaints that occur while using the company's services to the personal information protection officer or the responsible department.
o The company will provide prompt and sufficient responses to users' reports.
o For further consultation or to report personal information infringements, please contact the following organizations:
Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)
Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)
Supreme Prosecutors' Office Cyber Investigation Division (spo.go.kr / area code +1301)
Cyber Safety Bureau of the National Police Agency (cyberbureau.police.go.kr / 182 without area code)
